Shipping & Refund Policy
Shipping (Exceptions, Upgrades & Other Fees):
Delivery to locations other than a residential/business address including PO Boxes/ APOs/ FPOs/ DPOs may incur additional shipping charges due to restrictions on delivery methods. Circumstances in which additional fees are imposed such as Signature Requirements, Weekend Delivery, Returned Mail Fees, Abandoned Shipment Fees, Incorrect Address Returns are at the responsibility of the buyer. All Shipping Charges are at the responsibility of the buyer unless otherwise noted.
In the event that there is a Free Shipping Promotion, The Parfumerie reserves the right to determine the shipping service and delivery carrier used. Free Shipping Promotions are limited to Continental US Only (Alaska, Hawaii and Outside Territories excluded)
Taxation: The Parfumerie is obligated to collect & remit all applicable sales tax due. The Buyer is to pay all sales tax on purchase if applicable.
Credit: Under no circumstances does The Parfumerie offer lines of credit for retail or wholesale accounts.
The Parfumerie, LLC. offers special/custom orders including perfume oil blends, custom sprays, exotic tinctures, imported oils, essential oil mixtures and combinations of various inventory items at the request of our customers. These items that are especially formulated and/or custom packaged are not considered part of The Parfumerie's regular merchandise and considered special orders as such. All special orders require a deposit of fifty percent (50%) of the invoice total with the balance paid prior to shipment of the merchandise. Custom perfume blending sessions with Angela are by appointment only with a non-refundable $50 session fee for one hour and $35 for each hour thereafter. Products charged separately.
These terms are in effect for any/all special-order items unless otherwise stated in writing on your invoice.
Unless defective or not as described, all special-order merchandise is nonrefundable or exchangeable.
Damages: In the event you do receive items that are damaged, we require that all packing materials and box(s) are kept for inspection by the carrier. Some carriers may request to see packing materials. We ask that any photos of your broken items be sent to the firstname.lastname@example.org.
International Orders: We ship worldwide. All International Orders must have insurance and tracking. In the event of a lost or damaged shipment, The Parfumerie will attempt to track the shipment. Not all countries scan tracking labels. Under no circumstance will The Parfumerie assume responsibility for lost/damaged shipments. The Parfumerie limits its obligation to the buyer to assist in locating the shipment (lost), filing an insurance claim (damaged) for the buyer. Items will not be refunded and The Parfumerie will not be liable for lost/damaged goods. The buyer is responsible for contacting local carriers or customs upon the item's arrival in the destination country. Import duties and taxes are not included in the shipping and handling charges. We advise that you check with your country's custom office to determine what these additional costs are prior to your purchase. Our international buyer is responsible for paying all charges associated with the shipping and entrance into another country (VAT, DUTY, TAX, DOCUMENT FEE'S, ETC.) It is the buyer's responsibility to ensure that the items purchased are NOT PROHIBITED from entering the destination country. All items returned from Foreign Customs for any reason will be re-billed freight/postage.